Shipping Policy

PROCESSING TIMES

WE SHIP WORLDWIDE

  • Please allow a processing time of 1-5 business days for express orders and 5- 10 business days for flat rate shipping orders to be shipped. 
  • Please allow up to 14 business days during holidays and sale events.
  • We are fulfilling orders and sending tracking numbers in batches every week. Please allow up to 5 days after receiving your tracking number to receive shipping updates before contacting us.

    •  

     

    SHIPPING RATES

    Calculated at checkout and vary depending on your delivery location. 

    INTERNATIONAL SHIPPING  

    • Rates are calculated at checkout
    • DHL express shipping is 1-3 business days
    • Signature available

     

    Shipping times may be longer during the holiday season and because of the covid-19 pandemic.

    Please add package insurance protection at checkout if you desire. 

    Package insurance provides protection for shipments that are lost, broken, or stolen. By deselecting shipping protection, Jahda Collection is not liable for lost, damaged, or stolen items.

     

     

    CUSTOM CHARGES

    All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. Jahda Collection has no control over these charges as they vary between countries. They are your responsibility.

     

    Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to the government of where you reside or order destination. 

    Please note that shipping fees are non-refundable, and for return item(s), shipping costs are the customer's responsibility. JAHDA COLLECTION does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

     

    PRE-ORDER ITEMS

    Pre-order items have their shipping date in the order description.

    If your order has a pre-order item, all the items will be shipped together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost.

     

    ITEM NOT DELIVERED?

    If your order doesn’t get to you within the estimated delivery time, please allow an extra 2-3 days; this could be as a result of package delay. 

    If after contacting the shipping company, (DHL), you still need assistance regarding locating your order feel free to contact us at info@jahdacollection.com and one of our representatives will be happy to assist you.

    For Express and International orders shipped with DHL, please visit www.dhl.com or call the customer service number listed on their website with your tracking number and they’ll be able to help you.